Personal | Professional | Bespoke
Driven by great user experience; our 24×7 helpdesk provides a friendly team of highly-qualified engineers whenever you need them. Customer service is at the core of our culture delivering the support your employees deserve, keeping them productive.
Here’s a quick overview of how we can help
Service Delivery Management
This probably isn’t your first rodeo – most companies looking to outsource some or all of their IT function have already done so two or three times before. If that’s you, then you probably have a good idea of what you are looking for and a very good idea of what you want to avoid. If you’re looking for an industry-leading service delivery culture that blows the competition out of the water then congratulations, you’ve found it. Lifecycle management, 3rd party services, quality assurance, process alignment, compliance controls & whatever other bespoke components you need all delivered with expert accountability, reduced complexity & absolute transparency.
Our network, device & application monitoring tools are some of the smartest around and they are flexible enough to integrate seamlessly & painlessly with your organisation’s infrastructure. Whatever the size or shape of your technology environment, we guarantee 99.999% uptime and aim for 100%. Not only is every monitored event detected & resolved before you’ve had your first coffee, but our detailed metrics give us total visibility, ensuring we can either take immediate steps to prevent them happening again or, if its outside of our authority, give you a granular post-event analysis of what happened & how to best address it.
With decades of collective experience between them, our friendly, highly-qualified IT service desk engineers provide remote support and onsite technical assistance using the smartest tools and industry-leading processes to fix all your routine problems and incidents, 24 hours a day, 7 days a week, 365 days of the year. It’s that simple.
There’s nothing very rock ‘n’ roll about deploying essential updates, balancing CPU resources, applying critical patches and ensuring all moves, adds and changes are done correctly and on time. That’s why you should always entrust these routine tasks to people who actually enjoy scheduling the small stuff and making sure all the basics are as they should be – all day, every day. Yep, that’s us.